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Please read the below Terms & Conditions of Use  carefully before using this website.

ABN: 71 727 065 873 Trading As "Fast Fleurs".

Our flowers come boxed up and safely stored for travel, completed with all professional finishes. To extend the life of you fresh flowers we encourage you to follow the care instruction provided with your blooms.

Please review the following terms and conditions before placing your order, by processing and placing an order with "Fast Fleurs" you are acknowledging that you are agreeing to and understand all our terms and conditions of ordering.

DELIVERY SERVICES

Please be aware that deliveries are not included in general pricing and are an extra service. Deliveries are hand-delivered by a staff member of Fast Fleurs during the hours of 8am and 10am for Friday, Saturday and Sunday deliveries, and during the hours of 9am and 12pm for Monday to Thursday.

SUBSTITUTIONS

All flower arrangements and bouquet designs, accessories, are subject to Fast Fleurs substitution policy.

All flowers, foliages and all accessories are subject to substitution; as a result but not limited to; unavailability, quality control, seasonal variation and shipment and freight. Fast Fleurs will not be held responsible and reserves the right to use “its” discretion to substitute of similar variety, type, look, colour and value under such circumstances.

PAYMENT

Full payment of your order must be processed prior to one month before the date of the event. Please note that your order will be cancelled if full payment is not made. All orders must be placed one month before the date of the event.

REFUNDS

At Fast Fleurs we endeavour to use the freshest and best quality flowers for every order. However if a customer isn’t completely satisfied with their flowers, they need to contact us within 12 hours of receiving their flowers. With the return of the original flowers, we will discuss the options that bests suit them, whether it’s a replacement of the flowers or a credit card refund. Customer feedback is very important to us and if there is a problem we’d love to hear about it so we can resolve it as soon as possible.

TERMS

Fast Fleurs reserves the right to refuse refunds if in the events of but not limited to; complaint notice more than 12 hours from date of order, the items have been damaged after purchasing due to mishandling from the recipient/customer, customer simply changed their mind, request due to substitution of similar product.

ONLINE ORDER REFUNDS

Refunds for online purchases will be processed through the original credit card for which the order was purchased. 

CANCELLATION

For full order cancellation, we require notice of at least 5 days prior to the date of the order; in order to cancel the orders placed with our floral and craft suppliers. We need time to cancel excess quantities ordered and our suppliers need time to reallocate and or on sell that ordered stock elsewhere.

Cancellations received within less than 5 days notice prior to the scheduled delivery date may incur a fee depending on the circumstances. Cancellations received with more than 5 days notice prior to the scheduled delivery date will incur no fee and full refund.  Unfortunately we are unable to cancel orders that have already left and are with our courier awaiting delivery, address details can be changed.

DISCLAIMERS

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Site or any feature or part of it at any time. Fast Fleurs does not guarantee that prices or promotions displayed on the site are valid at time of ordering.

To the maximum extent permitted by applicable law, Fast Fleurs expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that access to the Site will be uninterrupted or error-free, that the site will be secure, or that information on the site will be complete, accurate or timely.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, you understand and agree that neither Fast Fleurs nor any of its third-party content providers shall be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use the Site or from any actions we take or fail to take as a result of electronic mail messages you send us. These include, but are not limited to, damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorised access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

USE OF MATERIAL FROM THE SITE

The Site (including all its content) is the property of Fast Fleurs and is protected by copyright and other laws of Australia and other countries. You agree that you will not use any material from the Site for your personal or a related parties benefit or advantage.

LINKS

The Site may contain links to other Internet sites which are not controlled, associated or affiliated with Fast Fleurs. Fast Fleurs is in no way responsible for any content appearing on such an Internet site or webpage. Fast Fleurs also cannot accept any responsibility or liability for any loss, damage, legal fees, costs or expense you might incur as a result of use reliance upon the materials which appear at the linked Internet sites or webpages.

JURISDICTION
The Site is operated by Fast Fleurs in Victoria, Australia. The laws of Victoria, Australia govern these terms and conditions and your use of the Site, and you irrevocably consent to the jurisdiction of competent courts located in Victoria, Australia for any action to enforce these terms and conditions.